Hello! Thank you for visiting! This will be my online venue for sharing my experiences and background in Customer Care, Management, Sales and Marketing.
With a dedication to quality and building high-performing teams, I have much to offer to your team. Providing prompt, accurate and friendly service has been the norm throughout my career in diverse service environments, and I have consistently resolved customers’ problems to their complete satisfaction, as well as achieved high retention and employee satisfaction rates. I also offer outstanding liaison and collaboration skills to ensure open lines of communication among departments.
My background also includes overseeing a global service team, managing Total Quality Control, creating efficient online client support tools and creating results-driven training programs. A few more of my qualifications include:
- Highly effective interpersonal and communication skills to build strong relationships with customers, vendors and across employee levels.
- Significantly improved retention and morale of customer service teams through new development programs and incentives.
- Excellent aptitude for quickly and thoroughly mastering new skills and work processes; highly adaptable to assume cross-functional roles and responsibilities.
- Solid expertise in performance evaluations, Train-the-Trainer programs and supervision.
Currently, I am seeking a new association with a company that can benefit from my expertise as a dynamic, solutions-oriented Customer Service Professional with a track record of success in achieving goals and increasing satisfaction rates while reducing costs. I am confident in my ability to make an immediate and valuable contribution and would welcome an opportunity to meet with you to discuss my qualifications in further detail.
Please enjoy your visit – I look forward to speaking with you soon.